5/2/2023 0 Comments Quick assist loginOfficial documentation can be found in the Microsoft docs. When it hits general availability, Microsoft offers the tool as an add-on on the Intune license. Microsoft describes this tool as free of use during the Public preview period. ![]() Reporting: to identify recurring issues and potentially suspicious activity.Īs the new tool is just released in Public Preview, we might expect further development of the tool and maybe even a version for other platforms. Role-based access control (RBAC) and permissions: to define who is authorized to support which user or groups of users.Įlevation: to help Administrators determine if helpdesk associates can use local administrative privileges to troubleshoot an employees’ device, or if elevation of the task permissions is required.Ĭompliance warnings: to help protect the organization from security risks, alerts are displayed to the helpdesk associate if a device is out of compliance and may introduce a security risk to the organization. Specifically, we will introduce four new capabilities for remote help: We have developed new advanced endpoint management capabilities to meet the need for secure, connected experiences for IT administrators, helpdesk associates and Windows users on enrolled and unenrolled devices. The application itself is based on the Windows app Quick Assist, but the features in this version are expanded as they describe themselves in the announcement: ![]() Remote help is a new remote assistance tool created by Microsoft and integrated with Intune. Today a blog post related to the, around Microsoft Ignite announced, feature Remote help.
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